Privacy policy

EMC MART Privacy Policy

Last updated: October 8, 2026

EMC Mart operates this website, online store and related customer support services. This Privacy Policy explains how we collect, use, store and disclose personal information when you browse our website, place an order, request a quotation or communicate with us.

Who We Are

EMC Mart is a retail brand operated by Al Rozeik for Trade and Investment LLC in Egypt, Commercial Registration No. 244323.

We are responsible for personal information processed for our store and customer support purposes, except where platforms such as Shopify or Meta process information independently under their own privacy policies.

• Registered office: 17 Selim Alley, Sayeda Zainab, Cairo, Egypt.
• Operating address: 34 Ismail Seri, Sayeda Zainab, 11617, Cairo, Egypt.
• Privacy enquiries and data deletion: info@alrozeik.com.
• Store and order enquiries: e-commerce@alrozeik.com.
• Telephone: +201231017302
• Website: https://www.emcmart.com/.

Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information: Your name, telephone number, email address, billing address and delivery address.
• Account information: Account identifiers, preferences and information used by our platform to authenticate your account.
• Order and transaction information: Products ordered, quantities, payment status, delivery details, returns, exchanges and order history.
• Payment information: Information processed through checkout and payment providers, including transaction references and payment confirmations. The information available to us depends on your payment method and provider.
• Customer communications: Enquiries, messages, attachments, quotation requests, complaints and other information you choose to share.
• Business enquiry information: Company name, requested products or services, quantities, purchasing timeframe and relevant contact details.
• Device and usage information: IP address, browser and device information, identifiers, pages visited and interactions with our website.
• Marketing preferences: Communication preferences, consent records and requests to unsubscribe.

Please do not send passwords, complete payment-card details, national identity documents, medical records or other unnecessary sensitive information through customer support channels.

How We Collect Information

We may collect information:

• Directly from you when you browse, place an order, request a quotation, create an account or contact us.
• Automatically through cookies and similar technologies when you use our website.
• From service providers involved in checkout, payments, delivery, website operation and customer support.
• From messaging platforms when you contact our connected business accounts.

How We Use Your Personal Information

We use personal information for the following purposes, depending on how you interact with EMC Mart:

• Orders and services: To process payments, fulfil orders, arrange delivery, manage accounts, prepare quotations, and handle returns or exchanges.
• Customer support: To answer enquiries, maintain relevant conversation records, and transfer requests to our staff.
• Business enquiries: To handle institutional purchasing, wholesale and distributor enquiries.
• Service improvement: To understand how customers use our website and improve our products, website and support services.
• Marketing and advertising: To send promotional communications and measure advertising performance, subject to applicable consent requirements and your communication preferences.
• Security and fraud prevention: To protect accounts, investigate suspicious activity and prevent misuse of our services.
• Legal obligations: To maintain required records, respond to lawful requests, resolve disputes and enforce applicable terms.

Where consent is required, we will seek it for the relevant processing. You may withdraw permission for promotional communications by unsubscribing or contacting us. We may still send necessary messages about your order or an ongoing support request.

Facebook Messenger, Instagram and AI-Assisted Customer Support

This policy also covers enquiries sent to EMC Mart through Facebook Messenger and Instagram. It will cover WhatsApp support if and when that channel is connected. Meta also processes information under its own privacy policies.

Depending on the channel, we may receive your platform identifier, available profile information, message content, attachments, timestamps and delivery information.

To handle an enquiry, we may ask for your contact details, city or governorate, requested product or service, quantity, company name, purchasing timeframe and permission to follow up. Sending an enquiry does not automatically subscribe you to promotional messages.

We use these details to answer questions, assist with orders, prepare quotations, manage retail, business and distributor enquiries, and transfer requests to authorised staff. Staff may review relevant conversation history to handle your request.

We are preparing an AI-assisted support agent. When enabled, relevant messages and conversation context may be sent to an AI service provider to generate responses, identify enquiry details and help route requests.

AI-generated responses may contain errors. You may request assistance from a person at any time. Complaints, special pricing requests and questions the agent cannot reliably answer are referred to staff.

The agent does not provide medical diagnoses or treatment advice. Use the store checkout for payments. If sensitive information is necessary for a particular request, contact our staff first to agree an appropriate method.

Support Infrastructure and Service Providers

Our online store uses Shopify. Our custom support system is being configured with Neon-hosted database and backend services.

When that support system is connected, relevant conversation records, contact and lead details, handoff status and technical event logs may be stored in Neon. Our configured Neon project is located in Frankfurt, Germany. AI processing and other service providers may operate in other locations outside Egypt.

Depending on the service you use, information may be handled by:

• Shopify and providers supporting our online store.
• Meta and providers supporting connected messaging channels.
• The AI service provider used for an enabled support agent.
• Hosting, database, email and notification providers.
• Payment providers and delivery partners.

Information is shared as needed for the relevant service, subject to applicable law and provider arrangements. Some providers also process information independently under their own privacy policies.

Contact info@alrozeik.com for details of the AI provider currently used before sharing sensitive information. We will update this policy where material changes to our processing require it.

How We Disclose Personal Information

We may disclose relevant personal information:

• To service providers supporting website operation, payments, delivery, customer support, storage, analytics and advertising.
• When you request or authorise a disclosure, such as sharing delivery details with a courier.
• Where necessary to comply with applicable law, respond to valid legal requests, investigate fraud or protect legal rights.
• In connection with a business restructuring or transfer, subject to applicable legal requirements.

Advertising partners and platform providers may process information under their own privacy notices. Any consent requirements and available choices depend on the service and applicable law.

Relationship with Shopify

Our online store is powered by Shopify. Shopify processes personal information to operate the store, support checkout and transactions, and provide its services.

Information submitted through our store may be processed by Shopify and its service providers outside your country of residence. Where enabled, Shopify features may also use information to support analytics, personalisation and advertising.

Shopify processes some information independently under its own privacy policy. For details about Shopify’s practices and your available choices, visit:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

For requests concerning information held by EMC Mart, contact info@alrozeik.com.

Cookies, Google Ads & Analytics

Our website uses cookies and similar technologies to support website functionality, understand browsing activity and measure advertising performance.

Where enabled, tools such as Google Analytics and Google Ads may process device identifiers, website interactions and information about previous visits for analytics, advertising measurement or personalisation.

Where required, non-essential tracking is subject to your consent. You can manage cookies through available website controls and your browser settings. Blocking some cookies may affect website functionality.

Additional controls and information are available here:

• Google Ads Settings
• Google Analytics Opt-out Browser Add-on
• How Google Uses Information from Sites and Apps
• Digital Advertising Alliance Choices
• Your Online Choices

These controls do not necessarily stop every form of tracking or advertising.

International Processing

Some providers process or store information outside Egypt or your country of residence. For example, our configured Neon support database is located in Germany.

International processing is subject to applicable legal requirements and relevant provider arrangements. You may contact us for information about providers and locations relevant to your use of our services.

Security and Data Retention

We use appropriate technical and organisational measures to protect personal information. Access is limited according to business and support needs. No system or method of transmission can guarantee complete security.

We retain information only as needed for the purposes described in this policy, including fulfilling orders, answering enquiries, maintaining necessary business records, resolving disputes and meeting legal obligations.

Retention may differ between order records, customer enquiries, conversation history and technical logs. Information no longer needed should be deleted or anonymised, subject to applicable requirements and backup arrangements.

Some records may need to be retained after a deletion request because of legal obligations or legitimate dispute handling. Deletion from our systems does not automatically delete information held independently by Meta, Shopify or another platform.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of information.
• Object to or request restriction of certain processing.
• Request a copy or transfer of information where applicable.
• Withdraw consent where processing relies on consent.
• Unsubscribe from promotional communications.

You can contact info@alrozeik.com to make a request. We may require proportionate verification to protect your information. Some rights are subject to legal exceptions.

Withdrawing consent does not affect processing already carried out lawfully before withdrawal.

How to Request Data Deletion

To request deletion of information held by EMC Mart, email info@alrozeik.com with the subject “Data deletion request” or “طلب حذف البيانات”. You may also email e-commerce@alrozeik.com.

Please provide:

• The service you used, such as our website, Messenger or Instagram.
• The email address or telephone number associated with your enquiry, where applicable.
• Enough information to identify the relevant conversation or order.
• The information you want deleted.

Do not send passwords or unnecessary identity documents.

We may ask for proportionate verification. We will review your request, explain any information that must be retained and respond within the period required by applicable law.

You can request deletion of Messenger or Instagram support records and associated lead details without closing an account on an unrelated website.

For information held independently by Meta, Shopify or another platform, use that provider’s privacy controls or request process. Deleting a conversation in your own messaging account may not delete records held by EMC Mart.

تعليمات طلب حذف البيانات

لطلب حذف بياناتك لدى EMC Mart، أرسل رسالة إلى info@alrozeik.com بعنوان «طلب حذف البيانات». يمكنك أيضاً التواصل عبر e-commerce@alrozeik.com.

اذكر الخدمة التي استخدمتها، مثل الموقع أو Messenger أو Instagram، مع معلومات كافية لتحديد المحادثة أو الطلب والبيانات المطلوب حذفها. لا ترسل كلمات مرور أو مستندات هوية غير ضرورية.

قد نطلب التحقق المناسب من هويتك لحماية بياناتك. سنراجع طلبك ونوضح أي سجلات يلزم الاحتفاظ بها للوفاء بالالتزامات القانونية، ونرد خلال المدة التي يحددها القانون المعمول به. حذف بياناتك من أنظمتنا لا يؤدي تلقائياً إلى حذف البيانات التي تحتفظ بها المنصات الأخرى بشكل مستقل.

Children’s Information

Our services are intended for adult customers and business representatives. We do not knowingly seek personal information from children.

If you believe a child has provided personal information to us, contact info@alrozeik.com so we can review the matter and take appropriate action.

Third-Party Websites and Links

Our website and messages may contain links to websites or platforms operated by other organisations. Their privacy policies apply when you use those services or provide information directly to them.

Please review their privacy and security practices before submitting personal information. A link from EMC Mart does not mean that we control or endorse the linked service.

Information you post publicly on social media may be visible to other users. Avoid posting personal, payment or medical information in public comments.

Complaints

If you have concerns about how EMC Mart handles your personal information, contact info@alrozeik.com.

We will review your concern and respond as required by applicable law. You may also have the right to raise a complaint with the competent authority.

Changes to This Privacy Policy

We may update this policy to reflect changes to our services, service providers, data-processing practices or applicable requirements.

The current version will be published on this webpage with an updated “Last updated” date. Where required, we will provide additional notice or obtain consent before introducing a material change.

Contact Us

EMC Mart — Al Rozeik for Trade and Investment LLC

Privacy enquiries and data deletion: info@alrozeik.com
Store and order enquiries: e-commerce@alrozeik.com
Telephone: +201231017302
Operating address: 34 Ismail Seri, Sayeda Zainab, 11617, Cairo, Egypt.
Registered office: 17 Selim Alley, Sayeda Zainab, Cairo, Egypt.
Website: https://www.emcmart.com/